The complaint and objection procedure runs as follows:
The complainant gets a confirmation of receipt. The responsible department processes the complaints and objections and, if required, informs the complainant on preliminary results. After a corresponding processing of the complaint or objection, the complainant receives a final answer. Complaints and objections can be submitted by phone or via the online contact form.
You can reach us from Monday to Friday from 9.00 a.m. to 5.00 p.m.